30-Day Money-Back Guarantee

At KIORAH, we are committed to offering the highest quality 925 Silver Jewellery. To ensure your satisfaction, we provide a 30-Day Tarnish or Damage Money-Back Guarantee under specific conditions.

Policy Details

1. Eligibility for Refund:

   • Tarnish Guarantee:
     If your jewellery tarnishes within 30 days of delivery due to manufacturing defects, we will provide a full refund after verifying the cause of tarnish.
   • Damage During Delivery:
     If your jewellery arrives damaged, please contact us within 48 hours of receiving your order with proof (e.g., photos of the packaging and item).

2. Exclusions:

   • Tarnishing caused by improper care, exposure to chemicals, body lotion, perfumes, or any other substances not recommended for silver jewellery.
   • Normal wear and tear or misuse of the jewellery.

3. Verification Process:

   • Contact us at support@kiorah.com or via Direct WhatsApp Support at wa.aisensy.com/+918645619725 with your order details and photographic evidence of the tarnish or damage.
   • We may request you to return the jewellery for a detailed inspection to determine the cause of the tarnish or damage.

4. Return Process:

   • If eligible, we will provide you with a prepaid return label (for domestic orders).
   • Once the item is received and inspected, we will process your refund to the original payment method within 7 business days.

5. Our Commitment:

   • If we confirm that the tarnish or damage was due to manufacturing defects, we will refund the full purchase amount.
   • If the tarnish or damage is found to be due to improper care, we will provide guidance on maintaining your jewellery but cannot issue a refund.

How to Care for Your Jewellery

To avoid tarnishing and ensure the longevity of your KIORAH jewellery:

• Store your jewellery in a cool, dry place, away from moisture and sunlight.
• Avoid contact with lotions, perfumes, and household chemicals.
• Clean with a soft, lint-free cloth to maintain its shine.