Return & Refund Policy

Return & Refund Policy

Effective Date: [Insert Date]

At KIORAH, we strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

You have 30 calendar days from the date of purchase to return an item. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging with all tags attached.
• Accompanied by the receipt or proof of purchase.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at support@kiorah.com with your order number, the item(s) you wish to return, and the reason for the return.
2. Approval: Once we receive your return request, we will review it and notify you of the approval or rejection of your return.
3. Shipping: If your return is approved, we will provide you with instructions on how to send the item back to us. Please use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@kiorah.com with your order number and details of the defect or damage. We will provide instructions on how to proceed with the exchange.

4. Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your card issuer's policies.

5. Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Some health and personal care items
• Sale items (all sales are final)

6. Late or Missing Refunds

If you haven’t received a refund yet, please check the following:

1. Bank Account: Check your bank account again.
2. Credit Card: Contact your credit card company, as it may take some time before your refund is officially posted.
3. Bank: Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at support@kiorah.com.

7. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Contact Information

If you have any questions about our Return & Refund Policy, please contact us at:

KIORAH
Email: support@kiorah.com
Phone: [Insert Phone Number]
Address: [Insert Address]

We appreciate your business and are dedicated to providing you with a satisfying shopping experience.

Thank you for choosing KIORAH.